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Legal notice for customers in Japan

Seller 4 FOOD S.R.L. (Italian company)
Person in charge Andrea Magnone
Address Via Giuseppe Mazzini 18/1, 42020 Quattro Castella (RE), Italy
Phone +39 0522 160 7119 (weekdays 9:00–18:00 Italian time, except Italian public holidays)
Email info@emiliafood.love
Prices Shown in Japanese yen on each product page.
Other charges Shipping costs (shown at checkout). Japanese import duty and consumption tax do not apply within the duty-free limit (total taxable value up to ¥10,000; for personal purchases this usually means goods up to about ¥16,000). Above it, duty and import consumption tax may be collected by the carrier on delivery.
Payment methods Credit card, Shop Pay, Apple Pay, Google Pay
Payment timing Payment is taken when the order is placed.
Delivery time Orders are prepared and shipped on Italian business days. Delivery in Japan usually takes 3–6 business days from shipment (customs clearance may add time).
Returns and exchanges As these are food products, we cannot accept returns or exchanges for a change of mind. If a product arrives damaged, defective or wrong, email info@emiliafood.love within 7 days of delivery with your order number and, if possible, a photo. We will send a replacement or refund you.
Quantity limits Under Japanese animal quarantine rules, cheese is limited to 10 kg in total per order. Shipping is not available for carts over 10 kg.
Personal import Products are imported by the customer for personal use.